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Segen

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+27 (0) 11 085 2600

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in West Rand, Cape Town. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

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About Us

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Events & Training

Events & Training.

At Segen we offer regular webinars from multiple manufacturers, including our own Portal Training. Alongside hosting our own events and participating in major exhibitions throughout the year.

Events

Webinars

Get the most from Segen.

Segen's 20th birthday banner

Our Events

Our Events

Our Segen team will be showcasing our extensive product portfolio, offering expert advice and showcasing new products at the following industry events

Our Events
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Our Webinars

Our Webinars

Join our Segen team and our manufacturers as we showcase a number of new products, key information, support and technical advice over a number of online webinars.

  • Register to attend
  • Ask and key questions
  • Find out about new products in our portfolio
Webinars
Segen training session

Our Roadshows

Our Roadshows

Join our Segen team as we head out on the road to come to you!  We will be joined by a number of our key manufacturers, our technical team plus find out more about our brand new Segen Training.

  • Speak to Manufacturers
  • Seek Technical Advice
  • Speak to our team
Our Roadshows
Segen portal masterclass

Portal Training

Portal Training

Join our Segen team as they guide you through the ins and outs of our portal, with the opportunity for questions throughout – perfect for installers with new accounts, or those just wanting a refresh!

  • Regular Training
  • Speak to our new Business Team
  • Find out more about the portal
Portal Masterclass

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