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Segen

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+27 (0) 11 085 2600

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in West Rand, Cape Town. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

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West Rand

OFFICE, WAREHOUSE & SERVICE

Tel:+27 (0) 11 085 2600

Northlands Production Park, Unit 10B, Epsom Avenue, Hoogland, Northriding, Randburg,  2169

Cape Town

OFFICE, WAREHOUSE & SERVICE

Tel: +27 (0) 21  001 9375

20 Falcon Crescent, Matroosfontein, Cape Town, 7490

Durban

SERVICE CENTRE

Tel: +27 (0) 31 396 0031

Unit 10, Thynk Industrial Park, Corner Queen Nandi Drive & Brickworks Way, Briardene, 4051

East Rand

SERVICE  CENTRE

Tel: +27 (0) 11 052 8614

Unit 1, Michelson Industrial Park, 30 Michelson Road, Westwood , Boksburg, 1477

Bloemfontein

SERVICE  CENTRE

Tel: +27 (0) 51 001 0070

11 Mackenzie St, Oos-Einde, Bloemfontein, 9300

We are known for

Unrivalled product portfolio

We have an extensive portfolio with industry leading brands. We only work with the best!

Dedicated support team

A dedicated support team across all departments – your Account Manager, Order Processor, and Technical contact, all here to help!

Industry standard portal

Immediate access to 24/7 live pricing and stock availability, with access to specialized design tools, industry news and informed promotions.

Competitive locked pricing

Use our quick quote tool to plan your next project and be assured that your quote has a 7-day price lock guarantee.

Next day delivery/collection

Collect your order from our warehouses, same day or next day delivery!