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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in West Rand, Cape Town. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

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Partner with SegenFinance to Sell Solar without Upfront Costs

Grow Your Business. Reduce Customer Friction.

SegenFinance empowers you to offer simple, affordable solar payment options to your customers — helping you close more projects, more often.

    • Faster Deal Closures: Make the ‘yes’ easier with monthly payment plans.
    • No Upfront Capital from You: We handle the finance. You focus on installs.
    • Get Leads: Finance-enabled installers get priority leads via SegenSolar.
    • Boost Customer Trust: Backed by Segen, South Africa’s leading solar distributor.
    • Stand Out in the Market: Offer your customers end-to-end solar + finance.

Why choose Segen Finance?

Asset Finance

Our local financial partners provide a range of flexible financing plans designed to suit South Africans from all walks of life, ensuring that renewable energy is within reach.

Rental Finance

Our dedicated team is here to guide you through every step of the financing process, making it easy to choose the right solar investment for your household or business.

Multiple Financing options

We offer access to multiple financing solutions with some of the best interest rates in South Africa, tailored to help you invest in solar energy.

Market leading solar equipment

Our top-quality solar products, backed by local warranties and support, give you the confidence to choose reliable energy solutions for your home or business.

What makes us different

With SegenFinance, our mission is to make solar energy more accessible to South Africans. That’s why we’ve partnered with leading lenders to offer competitive rates, making solar energy affordable for both households and businesses.

Our financing options are exclusively available to our most trusted and experienced installers, ensuring that every system installed through SegenFinance meets the highest standards.

With us, you can be confident you’re getting top-quality solar solutions at the best value, backed by a network committed to delivering exceptional service.

The onboarding process

1.

Fill out the onboarding contact form. If you are not currently a SegenSolar installer, we will request some basic company information during an introduction call.

2.

Segen Finance will conduct thorough due diligence on your business. During the initial call the criteria will be explained and document will be requested.

3.

Sign a contract. Once the vetting procedure is completed, you will be required to submit the onboarding documentation and you will be added to our list of pre-approved finance
installers.

4.

We’ll provide training on the finance journey and our Renewable Designer tool. This training is essential to ensure you fully understand the benefits and processes of being part of the Segen Finance Installer base.

5.

We will complete your registration with our finance partners. As the lender, Segen Finance will handle the registration process directly with our finance partner. This will require detailing your business activities as well as your relationship with Segen Finance

6.

You’re all set up! At this point your Segen Finance profile will be created and you may begin introducing Finance solutions as an
added service to your customers

Offer your clients flexible solar finance and win more business — with zero upfront risk to your company.

You’re Backed by a Brand They Trust.

Our flexible financing plans eliminate the biggest barrier to solar adoption, allowing customers to achieve energy independence and reduce their electricity bills without the need for upfront payments.

SegenFinance is committed to making renewable energy accessible and affordable for every home and business in South Africa, empowering more people to invest in sustainable energy solutions with ease.

FAQs

No, there are no joining fees. It’s completely free to register and use SegenFinance as an added service in your sales toolkit.

Yes! Approved SegenFinance installers may be listed as preferred partners, and in some regions, we refer qualified finance leads to vetted installers in our network.

No. The financing is between the client and the finance provider. You’re simply the facilitator. You do the install, and you get paid. No risk to your books.

Once your client signs the finance agreement and it’s approved, you get paid directly by the finance provider. No waiting for the client to settle you.

Not at all. You remain in control. Use SegenFinance as a tool to close deals where affordability is a barrier — especially in residential or SME installs.

Any registered solar installation business in South Africa with valid FICA documentation and a track record of quality installations can apply. We do a quick due diligence check to ensure a professional standard is maintained.

Join the Future of Solar Sales.

Customers want financing. Now you can give it to them — without chasing banks or risking your cash flow.