Skip to content
Portal Login Register
Segen

Contact

+27 (0) 11 085 2600

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in West Rand, Cape Town. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

Useful links

Finance

About Us

Contact

Whistle blowers

Speak Up Safely. Confidentially. Responsible.

Independent & Confidential Reporting

Whistle Blowers (Pty) Ltd is an independent, confidential ethics hotline provider managing the whistleblowing facility on behalf of Segen. The service allows employees and stakeholders to safely report suspected unethical, illegal, or improper conduct, without fear of retaliation. Reports can be made anonymously and are handled by trained external professionals.

Legally protected

Anonymous reporting

100% confidential

Independent provider

How To Report

1.Identify the concern

1.Identify the concern

Recognise behaviour that may be unethical, unsafe, or against company policy.

2.Make contact

2.Make contact

Contact the hotline via phone, email, or online platform.

3.Choose anonymity

3.Choose anonymity

You may remain anonymous or provide your details.

4.Share the information

4.Share the information

Provide as much detail as possible regarding the incident.

5.Receive a reference number

5.Receive a reference number

Provide as much detail as possible regarding the incident.

What Should Be Reported?

  • Fraud, theft, bribery, or corruption

  • Abuse of company resources

  • Health, safety, or environmental risks

  • Harassment or discrimination

  • Breaches of policy or the Code of Conduct

Who Can Report?

  • Employees

  • Contractors and suppliers

  • Former employees

  • Other stakeholders

You do not need proof to make a report. A genuine concern or suspicion is enough.

Ethics Hotline:

+27 (31) 308 0600

Email:

admin@whistleblowing.co.za

website:

www.whistleblowing.co.za