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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in West Rand, Cape Town. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

Useful links

Freedom Won.

Freedom Won is a proudly South African manufacturer of lithium iron phosphate (LiFePO₄) batteries, engineered for superior performance, long lifespan, and total peace of mind. Whether you’re powering a residential setup or a large-scale commercial installation, Freedom Won delivers energy independence with local support you can trust.

  • Local Warranty & Repairs
  • Modular & Scalable
  • High Cycle Life
  • Multiple Applications
  • Fully Compatible

We are known for

Unrivalled product portfolio

We have an extensive portfolio with industry leading brands. We only work with the best!

Dedicated support team

A dedicated support team across all departments – your Account Manager, Order Processor, and Technical contact, all here to help!

Industry standard portal

Immediate access to 24/7 live pricing and stock availability, with access to specialized design tools, industry news and informed promotions.

Competitive locked pricing

Use our quick quote tool to plan your next project and be assured that your quote has a 7-day price lock guarantee.

Next day delivery/collection

Collect your order from our warehouses, same day or next day delivery!

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Frequently asked questions

Absolutely. Freedom Won offers a wide product range—from compact residential solutions like the eTower to high-capacity commercial systems exceeding 250kWh—making them suitable for homes, businesses, farms, and industrial sites.

Yes, Freedom Won batteries are compatible with most leading inverter brands, including Sunsynk, Victron, Solis, Growatt, LuxPower, and more. Always refer to the latest Freedom Won compatibility list or consult our technical team.

The eTower is a stackable, modular solution ideal for entry-level and mid-size residential setups (5–20kWh), while the Lite Home offers larger storage capacities (5–40kWh) with wall/floor mount options and additional installation flexibility.

Yes. Freedom Won systems are fully modular and scalable. You can start with one or two units and add more as your energy needs grow—perfect for future-proofing your solar installation.

Freedom Won batteries are manufactured locally in South Africa, which ensures fast lead times, local warranty support, and reduced import delays. This also makes them a great choice for installers needing reliable service and compliance with local standards.

No regular maintenance is needed. The batteries include a built-in Battery Management System (BMS) that handles cell balancing, temperature control, and protection features. However, regular firmware checks and safe installation practices are recommended.

Support is available through SegenSolar’s Technical Team. We also offer installer training, portal resources, and local service centers to assist with setup, diagnostics, and troubleshooting.

Yes. Through Segen Finance, you can access flexible payment options for qualified orders, helping you close more deals or spread project costs over time. Speak to your account manager for more details.

Freedom Won products are available exclusively through the SegenSolar Portal. Log in or register to browse products, check live stock, and place orders.