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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in West Rand, Cape Town. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

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Products Storage

Pylon Fidus Plus16kWh 51.2V Li-ion IP65 wall mount battery (excl. accessories)

Part No: PYLON-FB-L-16-PLUS

Supplier: Pylontech

Category: Storage - Li-ion Battery Pack

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Pylon Fidus Plus16kWh 51.2V Li-ion IP65 wall mount battery

Product Features:

  • Superior safety and reliability.
  • Designed for extreme conditions.
  • Flexible installation – wall mount or floor standing deployments.
  • Smart monitoring – Bluetooth and WIFI.
  • Integrated display screen.
  • 100% DoD.
  • 0.67C rated allowing charge/discharge power of up to 10.72kW.
  • Parallel capability of up to 20 units.
  • 8000 cycles.
  • 10-year standard warranty.
 
Accessories not included in the box, to be purchased separately:
  
  • PYL-FIDUS-PLUS-CAB-KIT
  • PYL-FIDUS-PLUS-WALL-BRACKET
  • PYL-FIDUS-PLUS-16-WHEEL-KIT

 

The PYLON-FB-L-16-PLUS is not BMS compatible with Kodak inverters however can be operated on voltage settings. Minimum discharge voltage should be set to 50.0V and Maximum charge voltage set to 55.5V.

This product must be installed by a qualified electrician/technician. All installations must adhere to local wiring regulations and standards. SegenSolar will not be held liable for any product malfunctions as a result of incorrectly installed systems.

 

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Modules

We offer a range of technologies, sizes and efficiencies of modules / solar panel or solar cells, ready for any installation.

Storage

Storage goes hand in hand with solar PV allowing owners to run their homes and businesses on low-cost, sustainable energy, and is also cost-effective in standalone systems.

Inverters

We stock a huge range of Inverters available from a variety of world-leading brands that can be used across new builds to commercial and utility situations.

Mounting

Options to mount your panels on every roof type, including flat-roofs and in-roof solutions for a sleek finish. We also offer an extensive range of ground-mounted solutions.

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