Skip to content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in West Rand, Cape Town. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

Useful links

Your leading
renewables distributor.

We offer the largest portfolio of solar panels, energy storage systems, and mounting – delivered the very next day!

Already with Us?

Segen Portal Login

Not a Segen Customer?

Segen Portal Register

Or looking for an Installer?

Find an Segen Approved Installer
man installing solar panels on a roof

Why Choose Segen?

We are more than a distributor — we are your renewable energy success partner. Here is what sets us apart:

  • Being Customer Obsessed
  • Digital Focussed
  • The best Customer Solutions
  • Most Talented People
  • Best Products and Suppliers
  • Technical Knowledge and Training
two team members talking at a laptop

Segen Finance

Flexible finance solutions.

Empower more customers to go solar with flexible, no-upfront-cost finance solutions designed to close deals faster and grow your business.

  • Unlock More Sales and Close More Deals
  • Residential Asset Finance
  • Commercial Rental Finance
  • Fast, Flexible Approvals
  • Easy Onboarding & Training

Segen Service.

Minimise downtime with swift, reliable service and personalised assistance every step of the way.

  • Fast local Returns & Repairs
  • Emergency Stock Available
  • On – Site Commissioning & Troubleshooting
  • Dedicated Customer Sales Support

Why choose Segen?

field of solar panels

Proactive Account Managers.

Proactive Account Managers.

Focused on driving your business growth with tailored advice, timely check-ins, and commercial support that makes a difference.

  • Always get the best deal
  • Pricing confidence
  • Automated process
  • Custom Designs
Read more
field of solar panels

24/7 Online Portal with Kit Builder.

24/7 Online Portal with Kit Builder.

Instant access to stock, pricing, custom system builds, and quotes—on your schedule, anytime.

  • Quick Quote software
  • Design Tool
Read more
gloved hands holding a cardboard box

Next-Day Delivery Network.

Next-Day Delivery Network.

Time-sensitive projects stay on track with our logistics commitment to get you what you need, when you need it.

  • Timed delivery slots
  • Collect at a time suitable for you
  • Track & Trace availability
Read more
hands typing on a laptop

Specialised Technical Support Agents.

Specialised Technical Support Agents.

Trained professionals who offer fast, reliable, and product-specific support to reduce installation delays and errors.

  • Solar training sessions
  • Product setup guidance
  • On-site issue resolution
Read more
man with solar panels

Special Offers, Deals & Discounts.

Special Offers, Deals & Discounts.

Segen gives you fair pricing, with regular special offers, bulk discounts, and for the organised, the Early Shipping Discount!

  • Package deals
  • Special offers
  • Clearance prices
Get Offers
female hands with tablet and notebook

Helpful tools, fully-free.

Helpful tools, fully-free.

We provide a number of tools to help you create full customer designs proposals in minutes, taking into consideration wind loads, customized layouts and much more.

  • Quick Quote Software
  • Design Tool
  • Battery Configurator
  • Inverter Configurator
Read more

How can we help you today?

Working with the best global brands.

Our product portfolio is second to none with all of the brands your customers want. We only work with the best!

We aim to make sure that we stock all of the latest products, and to make sure that you are kept up to date with technological advancements. We work closely with our partners to make sure that any new updates are communicated via our dedicated newsletters and regular webinars.

JA Solar
Fox
Solis
Tesla
Pylontech
Givenergy
Renusol
CanadianSolar
Freedom Won
Pylontech
PolarESS

Open a Segen account today...

Are you a homeowner?

View homeowner info