FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in West Rand, Cape Town. Whatever size it might be from a set of stickers to a container of modules.

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

Your leading
renewables distributor.

We offer the largest portfolio of solar panels, energy storage systems, and mounting – delivered the very next day!

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What products are you looking for?

Modules

Storage

Inverters

Mounting

Finance

Why Choose Segen?

We are more than a distributor — we are your renewable energy success partner. Here is what sets us apart:

Being Customer Obsessed
Digital Focussed
The best Customer Solutions
Most Talented People
Best Products and Suppliers
Technical Knowledge and Training

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Segen Finance

Flexible finance solutions.

Empower more customers to go solar with flexible, no-upfront-cost finance solutions designed to close deals faster and grow your business.

Unlock More Sales and Close More Deals
Residential Asset Finance
Commercial Rental Finance
Fast, Flexible Approvals
Easy Onboarding & Training

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Segen Service.

Minimise downtime with swift, reliable service and personalised assistance every step of the way.

Fast local Returns & Repairs
Emergency Stock Available
On – Site Commissioning & Troubleshooting
Dedicated Customer Sales Support

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Why choose Segen?

Proactive Account Managers.

Focused on driving your business growth with tailored advice, timely check-ins, and commercial support that makes a difference.

Always get the best deal
Pricing confidence
Automated process
Custom Designs

24/7 Online Portal with Kit Builder.

Instant access to stock, pricing, custom system builds, and quotes—on your schedule, anytime.

Quick Quote software
Design Tool

Next-Day Delivery Network.

Time-sensitive projects stay on track with our logistics commitment to get you what you need, when you need it.

Timed delivery slots
Collect at a time suitable for you
Track & Trace availability

Specialised Technical Support Agents.

Trained professionals who offer fast, reliable, and product-specific support to reduce installation delays and errors.

Solar training sessions
Product setup guidance
On-site issue resolution

Special Offers, Deals & Discounts.

Segen gives you fair pricing, with regular special offers, bulk discounts, and for the organised, the Early Shipping Discount!

Package deals
Special offers
Clearance prices

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Helpful tools, fully-free.

We provide a number of tools to help you create full customer designs proposals in minutes, taking into consideration wind loads, customized layouts and much more.

Quick Quote Software
Design Tool
Battery Configurator
Inverter Configurator

Products

Support

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Working with the best global brands.

Our product portfolio is second to none with all of the brands your customers want. We only work with the best!

We aim to make sure that we stock all of the latest products, and to make sure that you are kept up to date with technological advancements. We work closely with our partners to make sure that any new updates are communicated via our dedicated newsletters and regular webinars.

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