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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in West Rand, Cape Town. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

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Products Storage

Three Phase Hybrid 15kW 48V IP65 Inverter with Wi-Fi

Part No: BME-WP-15

Supplier: Blue Mountain Energy

Category: Storage

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The BME WP TWIN 15kW is the latest commercial inverter from Blue Mountain Energy. The WP features offer a IP65 ingress protection which means the inverter is safe for outdoor use while the TWIN features offers dual outputs for smart load control. The BME WP TWIN hybrid solar inverter has on-grid and off-grid capabilities designed to keep businesses and/or residencies operational during power outages and reduce energy costs when connected to the grid.

The BME 15kW has a range of features such as:

  • 150% unbalanced load support - Allows for power to be share between phases
  • Dual outputs for smart load control
  • Parallel up to a total of 6 units - Total of 90kW power
  • IP65 ingress protection – Safe for outdoor use
  • Built in Wi-Fi for remote monitoring
  • 5-year warranty - extendable to 10-years - Free extension when purchased with the VL4.8 batteriy.

The BME TWIN 15kW is NRS-097 and CoCT approved

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Modules

We offer a range of technologies, sizes and efficiencies of modules / solar panel or solar cells, ready for any installation.

Storage

Storage goes hand in hand with solar PV allowing owners to run their homes and businesses on low-cost, sustainable energy, and is also cost-effective in standalone systems.

Inverters

We stock a huge range of Inverters available from a variety of world-leading brands that can be used across new builds to commercial and utility situations.

Mounting

Options to mount your panels on every roof type, including flat-roofs and in-roof solutions for a sleek finish. We also offer an extensive range of ground-mounted solutions.

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