Skip to content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in West Rand, Cape Town. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

Useful links

Sunsynk 5.3kWh 51.2V Battery W Series

Part No: SUN-W5.3

Supplier: Sunsynk

Category: Storage

The W-Series lithium-iron phosphate 5.3kWh battery is one of the new energy storage products developed and produced by SUNSYNK. It is especially suitable for application scenarios of high power, limited installation space, and long cycle life. It can be used to support reliable power for various types of equipment and systems.

Product Features

  • 90% DoD.
  • 1C Rated battery.
  • IP65 rating of enclosure.
  • Parallel - up to 32 units (170kWh).
  • 6000 cycles.
  • Support remote monitoring and firmware upgrade.
  • 10-year standard warranty,

Accessories included

  • 1 x Hanging board.
  • 1 x Communication Cable.
  • 1 x Inverter to Battery Cable Set.
  • 1 x Battery Parallel Cable Set.

Sunsynk inverter and Sunsynk battery pairing : 5-year extended warranty on inverter.

Sunsynk W-series batteries are not compatible with the G-series and L-series batteries.

Equipment warranty registration needs to take place within 7 (seven) days of commissioning of the project, failure to register the warranty may result in the warranty being made void.
 
This product must be installed by a qualified electrician/technician. All installations must adhere to local wiring regulations and standards. SegenSolar will not be held liable for any product malfunctions as a result of incorrectly installed systems.

Open a Segen account today...

Are you a homeowner?

View homeowner info