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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in West Rand, Cape Town. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

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Products

1 input 1 output Double Disconnect Board for 80A Systems

Part No: DDU-80A

Supplier: Segen

Category: Balance of System

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This Double disconnect board is designed for the connection and protection of a PV system with an input not exceeding a total of 80A (36-40kW). This double disconnect board is controlled by a double disconnect control unit which is a standard controller for all the double disconnect units.

  • Also known as NS Protection, the DDU adds an additional barrier of protection between the inverter and the Grid.
  • The DDU monitors the quality of the Grid supply in terms of poor voltage and frequency through a built-in grid monitoring relay and would automatically disconnect the inverter from the grid if the grid is not safe or unstable.
  • The connection between the utility grid and the PV Solar system is monitored by an independent grid monitoring relay and can be configured according to the required Country Grid Code for its intended use - settings already set to suit the South African grid code.
  • Pre-wired internal switchgear improves the system installation time.

 

Please note the following:
  • For accurate pricing contact your Account Manager
  • These items are buy-to-order
  • Lead times are 6 - 8 weeks

 

This product must be installed by a qualified electrician/technician. All installations must adhere to local wiring regulations and standards. SegenSolar will not be held liable for any product malfunctions as a result of incorrectly installed systems.

 

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