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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in West Rand, Cape Town. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

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Finance

About Us

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End Users – Landing Page Homeowner Tesla – Asset Finance (Merchant West)

Turn your energy bill into an investment

Power your home with Tesla.

The Tesla Powerwall 3 isn’t just a backup — it’s freedom. Through Merchant West Asset Finance, you can install your Tesla Powerwall system today, pay a fixed monthly amount, and own it outright at the end of your term.

 

Guaranteed Quality. Real Tesla Performance.

All systems are installed by Tesla-certified professionals, backed by a 10-year manufacturer warranty and SegenSolar’s technical support network — ensuring long-term reliability and peace of mind.

Why homeowners choose tesla asset finance

Own your system, own your future

This is not a rental or subscription. Your Tesla Powerwall becomes your property once it is fully financed and paid off.

Predictable monthly payments

Enjoy fixed repayments that make budgeting simple. Your energy savings help offset the monthly cost.

Boost your home’s value

A Tesla-equipped home is efficient, modern, and future-ready.

Finance with confidence

Merchant West offers transparent and structured financing built for South African homeowners. There are no hidden fees or surprises.

Installed and backed by experts

Every system is installed by certified SegenSolar professionals trained by Tesla. You get world-class quality and long-term reliability.

How it works

1. APPLY

Submit your Tesla finance application online

2. MATCH

We connect you to a Merchant West–approved Tesla installer near you.

3.APPROVE

Merchant West reviews your documents and provides fast credit approval.

4. INSTALL & ACTIVATE

Your certified installer fits your Tesla Powerwall and ensures full system integration.

5.OWN

You make fixed monthly payments and own the system outright after your final term.

Typical tesla system repayments

TESLA SYSTEM Estimated Installed Cost 60 – MONTH TERM 72 – MONTH TERM IDEAL FOR
Tesla Powerwall 3 + Hybrid Inverter R190 000 ± R4 475 / month ± R3 943 / month Standard home
Dual Tesla Powerwall 3 + Hybrid Inverter R300 000 ± R7 063 / month ± R6 226 / month Large households

Repayments are based on Merchant West Asset Finance at 14.5 percent nominal interest, including VAT, over 60 or 72 months. Figures assume installation by Tesla-certified SegenSolar partners. Final pricing depends on your home’s energy requirements, inverter configuration, and installation conditions.

Get it now

You’re not just buying electricity security — you’re building equity in your home.