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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in West Rand, Cape Town. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

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Own Your Power. Pay Monthly. Live Brighter.

Stop renting electricity from Eskom—start owning your energy.
With Merchant West Asset Finance, you can install a complete solar system today, pay it off monthly, and own it outright at the end of your term.

The Problem

Electricity tariffs keep climbing, and load-shedding continues to disrupt everyday life.
In the past five years, electricity prices have risen by over 40 %. Financing your solar system locks in a predictable energy cost and shields your household from future price hikes.

The Solution: Homeowner Asset Finance

Our partnership with Merchant West, one of South Africa’s most trusted finance providers, gives you an easy path to energy independence.
Here’s why homeowners choose this solution:

  1. Predictable monthly cost. One fixed repayment with no tariff shocks.
  2. True ownership. You’re financing an asset that adds value to your home.
  3. Immediate savings. Generate power from day one and spend less on Eskom.
  4. Trusted finance partner. Merchant West is accredited, responsible, and transparent.
  5. Expert installation. Certified Segen Solar partners ensure full compliance and performance.
  6. Peace of mind. Backed by manufacturer warranties and Segen technical support.

How It Works

Apply Online

Submit your application on our website or scan the QR code.

Fast Approval

Merchant West reviews your documents and provides a decision within 24 hours.

Get Matched

We connect you with a certified Merchant West–approved installer near you.

Install & Energise

Your installer fits and tests the full system for safety and performance.

Own It

Enjoy reliable power immediately—and full ownership at the end of your term.

Start Saving

Watch your Eskom bill drop while your property value rises.

What You’ll Need

South African ID

Proof of address (≤ 3 months old)

Latest payslip or proof of income

3 months of bank statements

Proof of property insurance

Completed application form.

Typical
Eskom Bill
Installed
Cost
Finance
60 months
Finance
72 months
Est. Savings
vs. Eskom
R1 900 R80 000 R 1 882 / month R 1 670 / month R 230 – R 460 per month
R2 500 R100 000 R 2 353 / month R 2 087 / month R 400 – R 600 per month
R3 800 R150 000  R 3 529 / month R R 3 131 / month R 650 – R 900 per month
R5 000 R200 000 R 4 706 / month R 4 175 / month R 800 – R 1 100 per month
R6 000 R250 000 R 5 882 / month R 5 219 / month R 1 000 – R 1 300 per month
R1 900 R80 000 R 1 882 / month R 1 670 / month R 230 – R 460 per month
R7 500 R300 000 R 7 058 / month R 6 262 / month R 1 200 – R 1 500 per month
R9 000 R350 000 R 8 235 / month R 7 306 / month R 1 400 – R 1 700 per month

Estimates based on Merchant West Asset Finance at 14.5 % nominal interest (incl. VAT) over 60 or 72 months, assuming an average
Eskom tariff of R2.85 / kWh and ±70 % solar offset, with savings shown as the reduction in your monthly electricity spend while financing ownership of your system

Get Financing Today