A new site is on the horizon
At SegenSolar, we strive to be South Africa’s one-stop shop for solar products, whatever products you need — or where you are located. And in such a fast-paced industry where customer requirements change all the time, that means we often make changes to our operations. Which is exactly what we are doing this month!
As part of our continued development, one of our sites will be moving in July. We are looking forward to setting up shop somewhere new and cannot wait to serve installers from high-quality premises.
Here are all the details, including the date of the move and the address of the new location, and a reminder of why should choose us to fulfil your orders.
Relocating our West Rand facilities
This month, all our West Rand facilities will be moving approximately seven kilometres from our existing site: Unit 10B, Epsom Avenue, Northlands Production Park, Northriding, Randburg (26.03481, 27.95207).
Not all services will move at once. The relocation will be staggered, with different departments changing sites on different dates.
Our West Rand warehouse and customer collections will begin operating at the new site on Monday, 10 July 2023. West Rand returns will follow a week later, on Monday, 17 July 2023. Returns will continue to be processed from our existing site until this date.
We welcome you to get in touch with your account manager should you have any queries or concerns about the new West Rand site; they will be happy to help. But please rest assured that we have been working diligently to ensure this transition is as seamless as possible — maintaining continuous order supply and supporting our customers throughout the change.
So, if you are local to West Rand and need to stock up on PV system components, you know what to do! Keep an eye on your calendar for which site our teams are operating from and place your order for all the benefits that come with being a SegenSolar customer…
Delivering consistently excellent service
We pride ourselves on boasting the most diverse, up-to-date portfolio possible, meaning every time you choose us for your solar product needs, you can trust that we will have today’s latest and greatest batteries, inverters, solar panels and accessories on the portal.
When selecting products for our portfolio, we do not just choose whatever is new, either. Each addition to our product offering meets a specific market requirement to help you keep up with changing customer needs. For example, as demand rises in the South African Development Community (SADC) regions, we invest in ultra-reliable energy storage solutions that provide a stable, uninterrupted supply at a low cost.
Not only that, but we work with our suppliers to agree on the fairest price for all our products — never ramping up costs when demand is high, as competitors might. This ensures you can offer home and business owners the most affordable PV systems without compromising on quality.
What’s more, when stock does run low, we work hard behind the scenes to top up availability as soon as we can. The latest updates on availability are always displayed clearly on our portal, allowing you to accurately plan ahead.
And of course, we would not be SegenSolar without our customer service. We have expert teams on hand 24/7 to assist with orders and general enquiries, as well as our unique design tools, where our experts pre-compiled PV systems comprising the best components for each project — preventing any system complications or faults from the get-go.
All this is consolidated by our range of convenient delivery and collection options, including express next-day delivery for installers that need their products in a hurry. Whatever you need, it is possible with SegenSolar!